Policies

Please note that the following policies apply to all our clinic:

Services provided at our Clinic will be provided on a first come, first serve basis excluding those situations requiring immediate medical attention. We reserve the right to close registration prior to our closing time due to clinic patient volume.Out of consideration for other patients, physicians will only deal with one issue per visit.

ALL OUR CLINICS DO NOT PRESCRIBE OR REFILL NARCOTICS, BENZODIAZEPINES, OR OTHER RESTRICTED OR CONTROLLED MEDICATIONS.

Procedures, injections and completion of forms are at the discretion of, and subject to evaluation by the attending physician. All new blood work, imaging or other test results are reviewed daily by a physician. You will be notified directly of any ABNORMAL results. We do not routinely call patients with normal or negative test results. If you are concerned, please come in during operating hours to follow up and discuss your results with a physician.

Referrals will be made at the discretion of the attending physician. Completion of forms (e.g. Disability) are subject to additional fees, and are completed at the discretion of the attending physician. Children must be supervised by a parent or guardian at all times; children’s safety is entirely the responsibility of the accompanying parent/guardian.

Services not covered by OHIP (sick notes, travel advice, driver’s physicals) must be paid for at the time they are provided, in accordance with Ontario Medical Association policy. Patients with invalid or expired health cards are required to pay a $60 Hold-Payment charge.

Once health card is renewed, replaced, or a valid health card is brought in, our clinic will reimburse your payment within 7-10 business days. Our clinics are not a Family Physician’s office and therefore does not provide continuing care. We only provide episodic care.

We do not disclose any physician’s information or schedules. Disruptive, rude, or aggressive behavior will not be tolerated and may result in police being notified.We expect patients to follow the posted policies when requesting our services.

Violators are subject to removal from the facility and may be refused service and are subject to removal from the facility under the Trespass to Property Act, R.S.O. 1990, c. T.21.

On behalf of our team we would like to thank you in advance for your co-operation!

Privacy Statement

The Physicians and Staff at our Clinics are bound by Law and Ethics to safeguard your privacy and the confidentiality of your personal health information.

We collect, use and disclose your personal health information to:

Treat and care for you;

• • Get payments for your treatment and care (from OHIP, WSIB, your private insurer or others);
• • Plan, administer and manage our internal operations;
• • Conduct risk management and quality improvement activities;
• • Teach;
• • Conduct research;
• • Compile statistics;
• • Comply with legal and regulatory requirements and fulfill other purposes permitted or required by the Law.
• • Your request for care implies consent for our collection, use and disclosure of your personal information for purposes related to your care as noted above. All other purposes would require your express consent.

We may share your health information with other healthcare providers to continue to care for you. This includes healthcare providers at other organizations who can view your information through, verbal communication, fax, and email or shared electronic systems/databases to continue to care for you.

You have the right, at any time, to withhold or withdraw your consent to disclose personal health information. You will be required to sign the appropriate form which will be forwarded to the privacy officer.

You have the right to access your personal health records and ask us to make corrections to inaccurate or incomplete personal health records. You will be required to sign the appropriate form which will be forwarded to the privacy officer and added to to your health records.

Our commitment to privacy: all of our clinics are committed to respecting the privacy of patients and recognizes a need for the management and protection of any personal health information under Personal Health Information Protection Act, 2004 S.O. 2004, CHAPTER 3 SCHEDULE. A.

The information and privacy Commissioner of Ontario is responsible for making sure that privacy law is followed. For more information about your privacy rights, you may contact information and privacy Commissioner of Ontario, 2 Bloor Street East, Suite 1400, Toronto, Ontario, M4W 1A8, and Toll Free:1-800-387-0073, www.ipc.on.ca.